Shipping policy

Orders are processed and shipped within 2 to 4 business days.

Orders placed on weekends or holidays will be processed on the next business day.
During high-volume periods (such as sales or holidays), slight delays in processing may occur.

The estimated delivery time is 7 to 15 business days after your order has been shipped, depending on your location and product availability.

All orders will be delivered within the maximum timeframe required by applicable consumer protection laws.
If we fail to deliver within the estimated timeframe above (or, where no timeframe was specified, within 30 days), you may ask us to deliver within an additional reasonable period. If we still fail to deliver within that additional period, you may be entitled to cancel your order and receive a full refund, in accordance with applicable law (including the EU Consumer Rights Directive and equivalent UK law).

If your order isn't processed within a reasonable time frame, please contact us at support@actuscore.com for a status update.

Shipping costs are calculated based on the weight of your order and your delivery destination.

The exact amount will be shown at checkout.
These fees may vary based on current promotions or updates to our shipping policy.

We ship to many countries around the world.

Delivery times may vary depending on the destination.
Customers are responsible for providing accurate delivery address information to avoid delays or lost packages.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country's authorities. These charges are covered by Actus Core. For orders shipped to the European Union, this includes the EUR 3 per item customs duty introduced on 1 July 2026 following the removal of the EU's low-value customs exemption — we pay this duty directly before your order is shipped, so you will not be charged anything extra on delivery. If, in any other case, you are nonetheless charged a customs duty, import tax, or related fee by customs authorities or the carrier upon delivery, please send us a copy of the customs invoice or carrier receipt together with your order number within 30 days of paying the charge, and we will reimburse you in full.
For questions about shipping availability to a specific country, please contact our support team.

Once your order has been shipped, a tracking number will be sent to your email.

You can track your shipment directly on the carrier's website or through our website at: https://actuscore.com/apps/tracking
If you experience any issues with tracking, feel free to contact our support team.

It is the customer's responsibility to provide a complete and accurate shipping address.

If a package is returned or lost because of an incorrect or incomplete address provided by the customer, reshipping fees may apply.
We do not process address changes after the order has been shipped, though we will always try to help redirect a shipment with the carrier if possible.

While we strive to meet our delivery estimates, delays may occur due to circumstances beyond our control, such as:

We are not liable for delivery delays caused by these factors, without prejudice to your rights under Section 2 if a delay becomes excessive.

If a package is returned to us due to:

reshipping costs will be charged to the customer.

All orders are insured against loss or damage until they are delivered.

If your tracking shows a package as delivered but you did not receive it, please contact us at support@actuscore.com — we take responsibility for resolving this with you. We will investigate with the carrier (for example, checking the delivery photo, GPS or scan location, and signature where available) and work with you to reach a resolution, which may include a reshipment or a refund, even while the carrier's claim is in progress.
We ask that you report any loss, non-receipt, or damage within 7 days of the expected delivery date so we can investigate with the carrier as quickly as possible. Reporting after this period does not remove your rights, but may make it harder to secure a successful outcome with the carrier, so please contact us as soon as you notice an issue.