At Actus Core, your comfort and satisfaction are our top priorities. If for any reason you're not fully happy with your purchase, you may request a return or exchange within 30 days of delivery.
1. 30-Day Guarantee
You have 30 days from the date of delivery to request a return or exchange.
In compliance with EU consumer law, customers located in the European Union are entitled to a statutory 14-day withdrawal period. At Actus Core, we extend this to 30 days as part of our customer satisfaction guarantee.
To be eligible, items must be:
- Unworn and unwashed
- In their original condition, with tags and hygiene liners (if applicable) intact
- Free of any stains, fragrances, or damage
Partial returns are allowed. You may return one or more items from your order, even if you decide to keep the rest.
2. How to Request a Return or Exchange
To initiate a return or exchange, contact our support team at support@actuscore.com with the following information:
- Order number
- Item(s) you wish to return or exchange
- Reason for return or details of the exchange request
Our team will provide you with return instructions and the return address.
3. Return Shipping
- Costs Return shipping fees are the responsibility of the customer unless the item arrived damaged or incorrect.
- We recommend using a trackable shipping method. Actus Core is not responsible for lost return shipments.
4. Refunds
Once your return is received and inspected:
- If approved, your refund will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
- Shipping fees (if any) are non-refundable.
- You will receive a confirmation email once your refund has been issued.
5. Exchanges
If you wish to exchange an item (e.g., for a different size or color):
- Exchanges are subject to product availability.
- Once your request is approved, we will arrange the shipment of your replacement item.
- You’ll receive instructions on how to return the original item.
6. Damaged or Defective Items
If you received a damaged, faulty, or wrong item:
- Please contact us at support@actuscore.com within 7 days of delivery.
- Include photos of the item and packaging for quicker resolution.
- We’ll cover all return shipping costs and send a replacement free of charge.
7. Final Sale Items
Items marked as “Final Sale” or purchased during clearance promotions cannot be returned or exchanged, unless they are defective or incorrect.
Have more questions? We’re here to help.
Contact us anytime at support@actuscore.com.
